Pokies
Responsible Gaming
At Dolphin 88 Casino, we want gambling to remain an enjoyable form of entertainment. We encourage every player in Australia to make informed choices, set personal boundaries and take action if gambling stops feeling enjoyable or starts affecting their wellbeing.
Our approach to responsible gaming
Gambling involves risk, and there is no guaranteed way to win. Games should be played for entertainment only, not as a way to make money, solve financial problems or recover previous losses. We do not want you to gamble with money needed for rent, bills, food, household expenses or other important commitments.
On this page
We provide information and account tools to help you remain in control of your play. These tools are intended to support responsible decisions, but they do not remove the risks associated with gambling. You remain responsible for the choices made on your account, including the amount of time and money you spend.
Before using our services, you should make sure that online gambling is legal and suitable for you in the place where you live. You must meet the applicable legal age requirement and provide accurate information when opening or maintaining an account. We may take steps to verify your identity, age and eligibility.
If gambling is causing stress, conflict, financial difficulty or other harm, please stop playing and seek support. Asking for help early can make it easier to regain control.
Practical ways to stay in control
Responsible gambling starts before you begin. Decide how much time and money you are comfortable spending, and treat that amount as the cost of entertainment. Do not increase your budget because you are losing, and do not chase winnings or losses.
- Set a gambling budget that is separate from money needed for everyday living.
- Set a time limit before you start playing and take regular breaks.
- Never borrow money, use credit irresponsibly or sell belongings to fund gambling.
- Avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
- Keep gambling separate from work, study, family responsibilities and other important activities.
- Do not assume that a near win, losing streak or previous result changes the odds of a future game.
- Do not try to recover losses by placing larger or more frequent bets.
- Review your gambling activity regularly and be honest about its effect on your life.
It can also help to talk openly with someone you trust about your gambling budget and habits. A friend, family member or support professional may notice changes that are difficult to recognise yourself.
Account limits and time-out options
Depending on the features available to your account, you may be able to use tools such as deposit limits, spending limits, session reminders, activity information, temporary time-outs or account closure. These options can help you pause and review your behaviour before gambling becomes difficult to manage.
A limit should be chosen carefully and should reflect what you can comfortably afford to lose. Once a limit or break has been requested, it may apply in accordance with the relevant account process and terms. Some changes may not take effect immediately, and a request to reduce or remove a restriction may be subject to safeguards or a waiting period.
If you want to take a break, use the responsible gaming controls available in your account or contact our support team through the channels displayed on our website. Tell us clearly what you need, such as a temporary break, a longer exclusion or permanent account closure. Do not continue depositing or playing while waiting for a request to be processed.
If you have more than one account with us, you should tell our support team. Account restrictions may need to be considered across associated accounts where appropriate. We may also restrict, suspend or close an account where we identify concerns about responsible gaming, account use or compliance with our requirements.
Protecting your account
- Keep your login details private and do not allow another person to use your account.
- Use account and payment methods only for your own activity.
- Set device, banking or payment controls that can help you avoid impulsive deposits.
- Speak with us promptly if you believe another person has accessed or used your account.
Recognising gambling harm and finding support
Gambling harm can develop gradually, and it does not affect everyone in the same way. You may want to pause and seek help if you are spending more than planned, thinking about gambling frequently, hiding your activity, feeling restless when you try to stop, or gambling to escape stress, anxiety or low mood.
Other warning signs can include borrowing money, missing payments, selling possessions, arguing with people close to you, neglecting work or family responsibilities, or feeling guilty and unable to control your play. Continuing to gamble despite negative consequences is also a reason to take a break and speak with a qualified support service.
If you recognise any of these signs, stop gambling and consider using an account time-out or exclusion option. You can also contact our support team to ask about the responsible gaming measures available to you. Our team can explain the account process, but we cannot provide financial, medical or mental health advice.
Players in Australia can seek confidential gambling support through appropriate services in their state or territory, as well as through qualified financial or mental health professionals. A trusted family member or friend can also help you take the first step. If gambling has contributed to an immediate risk to your safety or someone else's safety, contact emergency services or seek urgent assistance.
If you are concerned about another person, avoid lending money for gambling, do not cover up gambling-related problems and encourage them to speak with a support service. Set boundaries that protect your own finances and wellbeing.