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Bonus Terms
These Bonus Terms explain how promotional offers, bonuses, free spins and other rewards may be provided and used at Dolphin 88 Casino. They should be read together with the terms of the specific promotion, our general account terms, our Privacy Policy and our Responsible Gambling information. By claiming or using an offer, you confirm that you understand and accept the conditions that apply to it.
1. General bonus conditions
Dolphin 88 Casino may make promotional offers available to eligible players from time to time. An offer can include a deposit bonus, free spins, cashback, bonus funds, tournament rewards, loyalty benefits or another promotional incentive. Each offer is subject to the specific terms displayed with it. If the specific promotion has conditions that differ from these general Bonus Terms, the promotion-specific conditions will apply to that offer.
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Promotions are not automatically available to every account. Eligibility may depend on factors such as your location, account status, deposit method, previous promotional activity, product availability or whether you have received a targeted invitation. We may decide which offers are available to an account and may change, suspend or withdraw an offer where permitted. An offer will not be available where its use would be unlawful or inconsistent with applicable requirements.
- You must hold an eligible account with us and provide accurate, current information.
- You may need to complete account registration, identity checks or other verification before an offer can be used or paid.
- Unless the specific offer says otherwise, a promotion is intended for one person and one account only.
- You must not claim an offer on behalf of another person or allow another person to access or use your account.
- An offer may be available only once, or only during the promotional period shown in the relevant offer.
- We may decline a claim where the account, deposit or play activity does not meet the stated conditions.
Our offers are intended for genuine recreational play. You must not use multiple accounts, false information, automated tools, coordinated play or any other method designed to obtain a promotion unfairly. You must also comply with all account, game and payment rules that apply to your use of our services.
2. Claiming and using an offer
Where an offer requires you to opt in, you must do so in the way stated in the promotion before completing the qualifying action. This could involve selecting an offer in your account, entering a promotional code or accepting the offer through a displayed link. Opting in does not guarantee that a reward will be issued if any other eligibility condition has not been met.
A qualifying deposit must satisfy the conditions shown in the offer. The terms may specify a minimum deposit, permitted payment methods, a period in which the deposit must be made, or other requirements. Deposits that are reversed, charged back, refunded or otherwise invalid may not qualify. We may also exclude certain transactions where the promotion says that they do not count.
If a reward is credited, it may be placed in a separate bonus balance and may be subject to playthrough or wagering requirements before any related winnings become eligible for withdrawal. The applicable requirement, qualifying games, contribution rates and any other calculation method will be shown in the relevant promotion. Different games may contribute differently, and some games or transactions may not contribute at all.
The specific offer may also include a maximum qualifying amount, maximum bonus value, maximum stake, maximum win, restricted game categories or other play conditions. You are responsible for checking these conditions before accepting an offer. If a maximum stake applies, stakes above that amount may make the bonus and associated winnings void where the promotion permits this outcome.
- Read the full promotional terms before opting in or making a qualifying deposit.
- Check the time limit for completing the required deposit and play conditions.
- Use only the payment method and game types allowed by the offer.
- Keep your account details accurate and complete any requested verification.
- Check your bonus balance and remaining requirements in your account where this information is available.
A bonus is not a cash deposit unless the relevant offer expressly says otherwise. Bonus funds cannot generally be withdrawn directly. Any withdrawal eligibility will depend on the promotion being completed, the applicable play conditions being met and your account remaining in good standing.
3. Expiry, withdrawals and account checks
Promotions may expire after the period stated in the specific offer. If you do not complete the required action within that period, the bonus may be removed and any associated bonus winnings may no longer be available. An offer can also have separate deadlines for claiming the reward, using free spins, completing wagering requirements or requesting a withdrawal.
Before processing a withdrawal, we may need to confirm your identity, age, account ownership, payment method and compliance with these Bonus Terms. A pending withdrawal, account restriction or verification request may affect the timing or availability of a promotional reward. We may return funds to the original payment method or use another permitted process where required by our payment and account procedures.
If you request a withdrawal before completing an offer, the promotion-specific terms may state that the bonus is forfeited. In some cases, related bonus winnings may also be removed. The consequences of an early withdrawal will be explained in the relevant promotion, and you should review those conditions before requesting a withdrawal.
If an offer is credited to you in error, you must not use or withdraw the affected funds. We may correct the error, remove the incorrect credit and adjust the account balance. If you have already used funds credited in error, we may take reasonable steps to recover the amount or apply an adjustment in accordance with our general terms.
Promotional rewards may be subject to account limits, responsible gambling controls, payment restrictions or other measures applied to protect players and the integrity of our services. A bonus cannot override a self-exclusion, account closure, deposit limit, play restriction or other safer gambling measure.
4. Fair use, changes and important information
We may investigate activity where we reasonably suspect bonus abuse, fraud, manipulation, collusion, unlawful conduct, a breach of our terms or an attempt to avoid a promotion's intended conditions. During a review, we may pause a reward, restrict promotional access or delay a related withdrawal. Where a breach is established, we may cancel the relevant bonus and associated winnings and take any further action allowed under our general terms.
Examples of conduct that may be treated as misuse include opening or controlling multiple accounts, sharing account access, using another person's payment method without authorisation, exploiting a technical error, placing bets in a way designed only to satisfy a promotion, or using coordinated activity to gain an unfair advantage. This list is not exhaustive. We consider the circumstances of the activity and the terms of the relevant offer.
We may correct typographical, technical or display errors in promotional material. We may also change or end an offer where necessary because of technical issues, security concerns, changes to the services, legal requirements or other circumstances outside our reasonable control. We will not remove a reward that has already been validly earned except where the applicable terms allow it or where correction is required because of an error, misuse or a breach.
Promotions may not be combined unless the specific terms expressly allow this. Where more than one offer is active, the account or game system may apply the offer according to the order and rules stated in the relevant promotion. We do not guarantee that every offer will remain available, that a particular game will continue to contribute to a requirement, or that a promotion will be suitable for your preferred style of play.
You should only participate with money you can afford to lose and should treat bonuses as promotional incentives, not as a way to recover losses. If gambling stops being enjoyable or begins to cause concern, use the safer gambling tools available through your account and consider taking a break. Promotional access does not change your responsibility to gamble within your limits.
If you are unsure about a promotional condition, do not claim the offer until you have reviewed the full terms. The conditions shown with each promotion form part of these Bonus Terms. If there is a conflict between an offer's clear specific conditions and these general conditions, the specific offer terms govern the relevant promotion. These Bonus Terms may be updated from time to time, and the current version published on our website will apply to new promotional activity.