Pokies
Terms and Conditions
These terms and conditions explain the rules that apply when you access or use Dolphin 88 Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using our website or services, you confirm that you understand and agree to these terms, together with any additional rules shown for a particular game, promotion or service.
1. About these terms
These terms form an agreement between you and Dolphin 88 Casino in relation to your use of our website, account services, games and related features. References to “we”, “us” and “our” mean Dolphin 88 Casino. References to “you” and “your” mean the person accessing our website or using our services.
On this page
By visiting our website, registering an account, making a deposit, placing a wager or using any of our services, you accept these terms. If you do not agree with them, you must not use our website or services. Other policies and notices published on our website may also apply to specific activities. For example, our privacy information explains how personal information may be handled, while responsible gambling information provides guidance and support for safer play.
We may update these terms from time to time. An updated version will apply from the date it is published, unless a different effective date is stated. Where an update is important, we may provide additional notice through our website or your account. You should review the current version before continuing to use our services. If you continue to use the website after an update, this may indicate your acceptance of the revised terms.
Lawful use
You are responsible for checking that online gambling is permitted where you live and for complying with all laws that apply to you. Our services are intended only for people who are legally permitted to use them. We may restrict access to a person, location, game or service where we consider that access may be unlawful or inappropriate.
2. Eligibility and your account
You must be at least 18 years old to create an account or use our gambling services in Australia. We may ask you to confirm your age and identity at registration or at any later stage. You must provide information that is accurate, complete and kept up to date. You must not register or use an account on behalf of another person, and you must not allow another person to use your account.
You are responsible for keeping your login details, passwords and other account security information confidential. Tell us promptly if you believe someone has accessed your account without permission, or if any account information is no longer secure. You are responsible for activity carried out through your account unless you have notified us and we have had a reasonable opportunity to take appropriate action.
We may carry out verification checks before, during or after your use of our services. These checks may involve requesting documents or other information reasonably needed to confirm your identity, age, payment method, location or source of funds. You must provide information and documents that are genuine, current and belong to you. We may pause account activity while checks are completed.
You may generally have only one account with us unless we agree otherwise. If we identify duplicate, misleading or connected accounts, we may review the accounts and take action in accordance with these terms and applicable requirements. This may include restricting access, cancelling affected activity or closing an account where appropriate.
Account closure and restrictions
You may ask us to close your account at any time. We may also suspend, restrict or close an account if we reasonably believe that you have breached these terms, provided incorrect information, used the service unlawfully, attempted to manipulate a game or payment process, or created a risk to the security or integrity of our services. We may also act where required by law or a relevant authority.
3. Deposits, withdrawals and game play
You may deposit funds using payment methods made available through your account. You must use a payment method that is in your name or that you are authorised to use. We may refuse, delay or reverse a transaction where it cannot be verified, appears unauthorised, does not meet our checks or may create a legal, security or financial risk.
You should only deposit money that you can afford to lose. Deposits are intended for playing our games and are not a savings, investment or credit facility. You must not use our services to transfer funds for another person or for an unlawful purpose. Your bank, card provider or payment service may apply its own terms, fees or processing requirements, for which you are responsible.
Where withdrawals are available, we may require identity, payment and account checks before processing a request. We may return funds using an eligible payment method connected with your account and may ask for further information where required. The availability of a withdrawal method, any applicable conditions and the processing of a request may depend on account verification, payment provider requirements and applicable law.
You are responsible for checking the details of each wager before confirming it. A wager may not be changed or cancelled after confirmation unless a specific rule allows this or we agree otherwise. Game outcomes are determined by the relevant game system and its published rules. If a technical error, display error or system failure affects a game or transaction, we may take reasonable steps to correct the error and restore the position that would have applied without it.
We may void or review activity where there is evidence of a technical malfunction, fraud, collusion, abuse, prohibited conduct or another material breach of these terms. We will handle such matters in accordance with applicable law and the relevant game or account rules.
Promotions and special offers
Promotions, bonuses and special offers may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry conditions, wagering or play requirements, permitted games and any other restrictions that apply. You should read the applicable promotional terms before accepting or using an offer. If promotional terms conflict with these terms, the promotional terms will apply only to the extent of that conflict.
4. Responsible gambling and acceptable use
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid gambling with money needed for everyday expenses. We provide responsible gambling tools and information that may help you manage your play. These may include account limits, activity information, time-out options and self-exclusion arrangements, subject to availability and applicable requirements.
If gambling is causing concern for you or someone close to you, stop playing and seek support. You can also ask us about the responsible gambling options available through your account. We may take steps to support safer gambling, including applying restrictions, asking questions about your activity or closing an account where appropriate.
Prohibited conduct
- Using our services while under the legal gambling age or while located somewhere that does not permit the relevant activity.
- Providing false, incomplete or misleading information, or using another person’s identity or payment method without authorisation.
- Attempting to bypass account, location, identity, security or responsible gambling controls.
- Using software, devices, scripts, bots or other tools intended to interfere with our website, games or systems.
- Colluding with another person, manipulating game outcomes, exploiting a fault or engaging in fraud, money laundering or other unlawful conduct.
- Using our website to transmit harmful code, interfere with another user’s access or infringe the rights of Dolphin 88 Casino or another person.
We may investigate suspected prohibited conduct and may restrict activity while an investigation is under way. We may retain relevant information where required for security, compliance, dispute resolution or legal purposes.
5. Website content, liability and general provisions
We aim to keep our website and services available, accurate and secure, but we do not guarantee that they will always be uninterrupted, error-free or available on every device or network. Content may be changed, withdrawn or updated without notice. You are responsible for using suitable equipment, software and an internet connection to access our services.
Our website may contain links or references to third-party services. Those services are not controlled by us, and you should review their own terms and privacy information before using them. We are not responsible for third-party content, availability, security or performance except to the extent that liability cannot lawfully be excluded.
Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law. Subject to that limitation, we are not responsible for loss caused by matters outside our reasonable control, interruptions to communications or payment services, misuse of your account, or your failure to follow these terms.
You must not copy, reproduce, modify, distribute or commercially exploit our website, branding, software or content unless you have our written permission or the law permits you to do so. You may use the website only for personal, lawful purposes and in accordance with these terms.
Questions and disputes
If you have a question, concern or complaint about your account or our services, please use the support channel made available on our website. Provide enough information for us to identify the issue, including relevant account or transaction details where appropriate. We will review concerns fairly and may ask for additional information before providing a response.
These terms are governed by the laws that apply to the relevant service and your use of our website, without limiting any mandatory rights you have under Australian law. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to apply. A failure or delay by us to enforce a right does not mean that we have waived that right.
The current version of these terms is the version published on our website. Please keep a copy for your records and check this page regularly for updates. By continuing to use Dolphin 88 Casino after the effective date of an update, you agree to the revised terms.