Pokies
Privacy Policy
This Privacy Policy explains how we collect, use, store and protect information when you visit our website or use your account with Dolphin 88 Casino. It also explains the choices and rights available to you as a player in Australia.
Information we may collect
We collect information that is needed to provide our services, operate your account and meet our responsibilities. The information we handle will depend on how you use our website, the services you request and the choices you make.
On this page
- Account details, such as your name, date of birth, contact details, login information and account preferences.
- Identity and verification information, including documents or other information needed to confirm your identity, age, location or eligibility.
- Payment and transaction records, including deposits, withdrawals, gaming activity, account balances and related payment information. We do not need to retain full payment card details where these are handled by a payment provider.
- Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings and general location information.
- Cookie and usage information, including pages visited, website interactions, session information and settings selected on your device.
- Communications and support records, including messages, requests, complaints and information you provide when contacting us.
We may also receive information from service providers that help us with payments, identity checks, fraud prevention, website operations, customer support and security. We aim to collect information that is relevant and reasonably necessary for the purposes described in this Policy.
How we use your information
We use personal information to run our website and provide the services available through your account. This includes creating and managing your account, processing account activity, responding to support requests and communicating with you about your account.
- To verify your identity, age and account information.
- To carry out security, anti-fraud and responsible account checks.
- To process payments and maintain accurate transaction records.
- To comply with legal, regulatory and other obligations that apply to our services.
- To investigate unusual, suspicious or prohibited activity and protect our website, players and business.
- To provide customer support, resolve disputes and manage complaints.
- To improve the performance, security and usability of our website.
- To send service messages, account notifications and other information needed to administer your account.
- To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
We do not use your information for purposes that are incompatible with the reason it was collected unless we are permitted or required to do so. Where a purpose requires your consent, you can withdraw that consent as described below. Withdrawing marketing consent will not stop essential service or security messages about your account.
Cookies, service providers and security
Cookies and similar technologies
We use cookies and similar technologies to help the website function, remember selected preferences, maintain sessions, support security and understand how the website is used. Some cookies may be placed by service providers that assist with website performance, analytics, payments or security. Cookies can help us provide a more consistent experience, but you can manage or remove them through your browser settings. If you block or delete certain cookies, some website features may not work as intended.
Sharing information
We may share relevant information with carefully selected providers that perform services for us, such as payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications and security. These providers should only receive information needed for their service. We may also disclose information where necessary to comply with a legal requirement, respond to a valid request, protect our rights or safety, investigate suspected misuse, or prevent fraud and other unlawful activity.
Keeping information secure
We use reasonable administrative, technical and organisational measures to protect information against loss, misuse, unauthorised access, alteration and disclosure. Access to personal information is limited to people and providers who need it for a legitimate purpose. No online service or method of transmission can be guaranteed to be completely secure, so you should keep your login details confidential and contact us if you believe your account may have been accessed without permission.
Storage, retention and your privacy rights
We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, to manage an ongoing relationship with you, to resolve disputes, to protect against fraud or misuse, and to meet our legal and business obligations. Some records must be kept for a period required by law even after your account has been closed. This means that closing an account does not always result in the immediate deletion of every record.
Depending on the circumstances and applicable requirements, you may have rights in relation to the personal information we hold about you. You may ask us to:
- Provide access to personal information we hold about you.
- Correct information that is inaccurate, incomplete or out of date.
- Delete your personal information where there is no continuing lawful or legitimate reason for us to retain it.
- Withdraw consent to marketing communications or change your marketing preferences.
To exercise one of these rights, or to ask a question about the way we handle your information, contact us at support@dolphin88casino.com. Please describe your request clearly and provide enough information for us to identify your account. We may need to take reasonable steps to confirm your identity before releasing information or making changes. We will consider each request in accordance with applicable requirements.
There may be circumstances where we cannot delete information, provide unrestricted access or make a requested change. For example, we may need to retain records for legal obligations, security, fraud prevention, dispute resolution or the establishment or defence of a claim. If a request cannot be completed in full, we will aim to explain the reason where we are permitted to do so.
Changes and questions about this Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, information practices or legal obligations. The updated version will be made available on this page. We encourage you to review it periodically so that you understand how we handle information.
If you have a privacy question, want to exercise a data right or believe that we have not handled your information appropriately, please contact us at support@dolphin88casino.com. We will review your concern and respond in accordance with applicable requirements.