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Contact Dolphin 88 Casino
If you have a question about your account or need help using our services, contact Dolphin 88 Casino by emailing support@dolphin88casino.com. Our support team will review your enquiry and provide guidance based on the information available for your account.
When to contact us
Our customer support team can help with general questions about your account and using our services. Please contact us whenever you are unsure about a process, need clarification, or believe that something is not working as expected. A clear and complete message helps us understand your enquiry, identify the relevant account information and provide a more useful response.
On this page
You can write to us about matters including:
- Account access, profile details, account settings and other account-related questions.
- Identity checks, verification requests and documents you may need to provide.
- Deposits, withdrawals and other payment-related questions.
- Bonus terms, eligibility requirements and general promotional queries.
- Technical problems, error messages or difficulties using the website.
- Responsible gambling requests, including questions about available account support options.
If your enquiry concerns responsible gambling, tell us clearly what support you are seeking. We treat these requests seriously and will explain the relevant options or next steps available through your account. You do not need to provide a long explanation; a direct description of what you need is usually enough for our team to begin reviewing the matter.
You can also contact us if you are unsure which team or process applies to your question. Briefly explain what you were trying to do and what happened. If you received an error message, include the wording of the message where possible. This can help us distinguish between an account question, a payment query and a technical issue without asking you to repeat the same information.
For account security, do not include your password, full payment card details or other highly sensitive information in an email. We may ask for appropriate information to confirm that we are dealing with the account holder, but you should only provide details through a method or process requested by our support team. If you are uncertain whether information is safe to share, explain your concern first rather than sending the information.
How to get in touch by email
To contact us by email, send your message to support@dolphin88casino.com. Use a clear subject line that briefly describes your request, such as account verification, payment question, bonus enquiry, technical issue or responsible gambling request. A useful subject line helps our team direct your message to the appropriate area for review.
To help us assist you faster, include the following information where relevant:
- The email address registered to your account or your username.
- A short description of the issue, including what you were trying to do and what happened.
- Any relevant date, transaction reference or error message, if available.
- Screenshots if they help show the problem or the message displayed on screen.
- The result you are seeking, such as an explanation, an account review or guidance on the next step.
Please send your message from the email address associated with your account where possible. If you cannot access that email address, explain the situation in your message so our team can advise you on the appropriate way to proceed. Do not create unnecessary duplicate requests about the same issue, as repeated messages can make it harder to keep the conversation together and may require the same information to be reviewed more than once.
We usually reply within 24 hours, although response times can vary depending on the nature of your request and the information needed to review it. Some questions may require additional checks or a further reply from you. A request involving verification, payments or account security may need careful review before we can provide a complete answer.
If we ask for more information, reply to the same email conversation and include the requested details where it is safe and appropriate to do so. Keeping your replies in one conversation helps our team understand the history of your enquiry. Please check that attachments are relevant and readable, and remove any information that we have not requested.
Our aim is to provide clear, practical assistance and to keep you informed while your enquiry is being reviewed. Please provide accurate information and allow our team time to assess the matter. We will use the information in your message to understand your request and explain the next available step as clearly as possible.